سياسة الاستبدال والاسترجاع

We at Al Saif for Returning always aim to provide the highest levels of quality and service to our valued customers. We understand the importance of your satisfaction when purchasing our products, and therefore we offer you the following return and exchange policy: Return: The customer must contact us before any action regarding the return or exchange. The customer has the right to return the product within 3 days from the date of receipt, provided that the product is in its original condition without any changes. The customer bears all shipping costs, and the product value will be refunded within 14 working days. Exchange: The customer has the right to exchange the product for another before the shipment is sent. After the shipment is sent, the customer can exchange within 14 working days, and must bear the shipping costs and any difference in the product price if applicable. Defective or non-conforming products: If the product is defective or does not match the specified specifications at the time of purchase, the customer has the right to exchange or return it within 3 days. In this case, the customer must provide proof of shipping costs indicating: shipment number and its cost. The full amount will be refunded. Exceptions: Products subject to discounts and offers cannot be exchanged or returned unless there is a defect in the product. Cases of non-return or non-exchange: The product cannot be returned after 3 days from the date of receipt, nor can it be exchanged after the same period. When the product's condition is changed from the original for any reason. When the product is used in a way that exceeds the purpose of the trial. Products manufactured according to special specifications requested by the customer. Offers and discounts are not covered by the return and exchange policy.